How quickly do you respond to calls in Jbsa Ft Sam Houston?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Jbsa Ft Sam Houston the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
What licensing and insurance do you carry?+
We hold an active TX contractor license and full insurance coverage, and we'll provide proof of both on request — most Jbsa Ft Sam Houston customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Jbsa Ft Sam Houston customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in Jbsa Ft Sam Houston take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
Our Jbsa Ft Sam Houston crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for Jbsa Ft Sam Houston homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Jbsa Ft Sam Houston or do you cover nearby towns?+
Beyond Jbsa Ft Sam Houston, our crews regularly service the surrounding Jbsa Ft Sam Houston, TX area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
